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Frequently Asked Questions

What is the sizing specifications of apparel?

What is the processing time?

As a friendly reminder, our normal processing time is 3-5 business days to process the order as all of our items are handmade. This allows for us to deliver a high quality product you will surely love. Then after the order is fulfilled, the shipping election made at the time of checkout begins. You will receive another email with tracking information for your order at that time.

What is the shipping time?

We ship Monday through Saturday, excluding holidays. Orders placed on regular operating days will ship within 7 business days after ordering. Shipments are made via USPS or UPS and will arrive according to the selection made at checkout. International orders can expect a delivery time frame of 10 to 15 business days.

Once your order has been dispatched, we accept no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) we are not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS or UPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Do you offer free shipping?

Not at this time. The rate depends on the shipping selection made at checkout for all orders.

What donation methods are accepted?

We accept Paypal, Visa, Mastercard, American Express and Discover.

Is my information secure?

Yes and yes again. We wouldn’t have it any other way. We value the protection and privacy of your personal and financial information. We want you to not only have the most seamless and user-friendly shopping experience, but we want you to feel confident in the way we treat you and your hard-earned money. We use both Shopify’s Point of Sale (POS) Gateway and the PayPal Payments Terminal to complete your transactions accurately and securely.